FAQ
Ordering & Shipping
How long does shipping take?
How long does shipping take?
📦 For items in stock, the delivery time is usually 1–3 working days .
🛠️ For beverage and snack vending machines that are in stock, shipping takes place within approximately 4 working days , as these are checked and made ready for use by our technicians beforehand.
How will the vending machine be delivered?
How will the vending machine be delivered?
🚚 We deliver exclusively via direct transport – meaning: The vending machine comes safely and directly to you , without intermediate stops.
📅 The delivery date can be arranged individually with us .
Can I pick up my vending machine myself?
Can I pick up my vending machine myself?
✅ Yes, self-collection is possible – namely at our warehouse in Unna .
📞 Please let us know in advance so that we can have the machine ready for you in time .
Commissioning & Technology
Do I have to set up and connect the machine myself?
Do I have to set up and connect the machine myself?
🛠️ Yes , you usually set it up and connect it yourself – but it's really easy .
🎓 In our online academy you'll find numerous tutorial videos that show you how it's done, step by step. You get free access with your purchase .
👨🔧 Alternatively , a technician can come by for commissioning at an additional cost – just ask us!
Is there a briefing or instruction manual?
Is there a briefing or instruction manual?
✅ Yes! We offer you several options:
🎓 Academy: Comprehensive explanatory videos are available to you in our online academy.
🏭 Personally in the workshop: An introduction in our workshop is free of charge .
👨🔧 On-site: Alternatively, personal instruction can be provided on-site if required – this is subject to an additional charge .
Support & Service
What do I do if the machine malfunctions?
What do I do if the machine malfunctions?
📞 Just give us a call! In most cases, we can quickly resolve the problem over the phone .
🔧 If not, we'll of course find a suitable solution – we promise. We won't let you down.
Do you also offer maintenance contracts?
Do you also offer maintenance contracts?
🙅♂️ No – our snack vending machines are almost maintenance-free!
You don't need an expensive maintenance contract , because with normal use the machines run reliably for years .
📢 Our opinion: Providers who sell maintenance contracts for snack vending machines usually just want to make a quick buck.
The automation business
Can I put an indoor vending machine outside?
Can I put an indoor vending machine outside?
🌧️ No , that's not possible – indoor vending machines are not weatherproof and would quickly be damaged outdoors.
🌦️ That's why we offer our outdoor vending machines , which are specially built for outdoor use: weatherproof, robust and ideal for all seasons!
How much revenue does a vending machine generate?
How much revenue does a vending machine generate?
💰 It's difficult to say in general terms , as revenue depends on many factors:
Location, foot traffic, product range, prices and opening hours all play a role.
📊 Our customers report sales between €1,500 and €4,000 per month – in high-traffic locations it can be even more.
We would be happy to advise you individually on what is realistic at your location!